Refund and Returns Policy

Contract Checking LLP – Contract Review and Legal Advice Services Return Policy

Welcome to Contract Checking LLP, a division of the Marbs Group Ltd., your trusted partner in delivering top-notch contract review and legal advice services. We value your trust and are committed to ensuring your satisfaction with our services. To provide you with clarity and transparency, we have established this comprehensive return policy.

  1. General Return Policy

At Contract Checking LLP, we understand that circumstances may arise where you may be dissatisfied with our contract review and legal advice services. We are committed to addressing your concerns in a fair and efficient manner. Our general return policy is as follows:

  1. No Refund Policy

Generally, Contract Checking LLP operates on a strict no refund policy for all our services. We firmly believe in the quality of our services and the expertise of our legal professionals, which is why we usually do not entertain refund requests. However, there are exceptions to this policy, which we will elaborate on below.

  1. Refund Exception: Complete Misunderstanding

We recognize that in rare instances, there may be a complete misunderstanding regarding the task you provided us. In such cases, we are willing to consider a refund. To be eligible for a refund, the misunderstanding must be substantial and verifiable. Please note that a mere difference in opinion or dissatisfaction with the outcome of our services will not qualify for a refund.

  1. Procedure for Refund Requests

Should you believe you qualify for a refund due to a complete misunderstanding, you must follow the following procedure:

  • Contact our customer support team within 10 business days of the service delivery to report your dissatisfaction and provide details about the misunderstanding.
  • Our customer support team will investigate the matter and assess whether your case meets the criteria for a refund.
  • If your case is deemed eligible, Contract Checking LLP will process the refund within 30 days of the decision.
  1. Final Payment and VAT

All payments made for our contract review and legal advice services are considered final unless a refund exception applies. Additionally, please note that all our prices are subject to Value Added Tax (VAT) in accordance with applicable tax regulations.

  1. Cancellation Policy

Should you need to cancel a service before its completion, please contact our customer support team as soon as possible. Depending on the stage of the service, a partial refund may be considered.

  1. Non-Transferable Services

Our contract review and legal advice services are non-transferable. You cannot transfer any remaining service or refund to another individual or entity without the express written consent of Contract Checking LLP.

  1. Changes to the Return Policy

Contract Checking LLP reserves the right to modify or update this return policy at its discretion. Any changes to the policy will be communicated to our clients through our website or via email.

  1. Our Commitment to Quality

At Contract Checking LLP, we are dedicated to delivering exceptional legal services and providing you with comprehensive support. We take pride in our commitment to professionalism, integrity, and client satisfaction. While our return policy is designed to provide clarity on refund eligibility, our primary goal is to ensure that you are delighted with the results of our services.

  1. Contact Us

If you have any questions or require further clarification on our return policy, please do not hesitate to contact our customer support team at [email protected].

Thank you for choosing Contract Checking LLP for your contract review and legal advice needs. We look forward to serving you and ensuring your legal requirements are met with the highest standards of excellence.

Last Updated: 01/09/2023

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